Service Articles
Replacement Speaker Pole Mount for MK2 Models, Subs and Tops
Need to replace the speaker pole mount in a BASSBOSS MK2 model product, sub or top? We recommend the 2 3/8" High Black Heavy Duty Top Hat for 1 3/8" Poles from Penn Elcom. https://www.penn-elcom.com/m1553-60 1 3/16" Long Black High Tensile Socket ...
BASSBOSS Pre-MK3 top amp removal
Tops Amp Removal: There are 8 Allen head screws (10 on AT312 and MFLA) around the perimeter of the heat sink. Pre-2021 models have button-head screws that require a 3mm Allen key. Later models have socket-head bolts that require a 4mm Allen key. ...
Replacement pole cups for BASSBOSS pre-2020 subwoofers
Need a replacement pole cup for your pre-2020 BASSBOSS sub? M20 Threaded only Purchase a replacement Penn-Elcom M20 threaded or non-threaded insert for standard pole cup. (Accepts both types). M20 Threaded Insert Pole Cup Purchase a replacement ...
BASSBOSS Warranty Info
THE BASSBOSS PROMISE :
GREAT PRODUCTS, GREAT SERVICE The BASSBOSS warranty is a fully-transferable product warranty coverage program that includes coverage of electronics, drivers and cabinets. Please contact BASSBOSS Support by raising a ticket ...
Video | No sound from speaker - simple driver testing
Amp seems to be fine, but no sound from the speaker? Having issues of no sound from a unit? Here’s how to do a basic test of the driver/woofer to see if it's causing the issue, or if the amplifier should be considered. For testing the woofer, you ...
Change the BASSBOSS 35mm drop-in pole mount to a threaded 20mm Pole mount?
Want to replace the 35mm pole mount to a threaded 20mm Pole mount? A replacement that fits BASSBOSS speakers can be found at K&M Part Number 24116-000-55
I've got a flashing list on my Pre-MK3 Subwoofer. What does it mean?
Error codes on the pre-MK3 models assist in the diagnosis of errors. There are a wide variety of codes which can tell you more about why your amp may not be creating sound. This applies to all TLL14-XXXXX serial numbers. A PDF of this information is ...
When replacing a driver, do I need to solder the connections?
BASSBOSS always uses drivers with the push-to-release system but the other types are made and sold (see photos below - the first image is of BASSBOSS standard connectors. The second image is the type which requires this solution). If you get a ...
Where can I buy replacement power cables for BASSBOSS MK2 and MK3 Products?
Q: I need a replacement power cord! A: You can find powerCON cables for purchase here to get all your BASSBOSS tops and subs connected for any generation. For MK2 - Subwoofers and Tops Choose Edison Male for connector 1 Choose powerCON A (Blue) for ...
What speaker poles does BASSBOSS recommend?
We recommend the following poles for your BASSBOSS System. These are available at many online retailers. K&M makes the most reliable and professional poles we've found! They offer a 5-year warranty with a 10-year guarantee of availability for most ...
How do I register my BASSBOSS gear?
Please check our Support Page for product registration. Thanks for joining the BASSBOSS Family!
How do I remove drivers/swap amps/send in my BASSBOSS components for service?
We try to make products that never fail. That said, nothing in this world is perfect! If you need information on self-servicing your BASSBOSS product, we have a whole series of videos with David Lee to help. Please check out our Service Videos page ...
How do I touch up the paint on my BASSBOSS gear?
Got a scratch in your cabinet from a hard gig? You can bring your gear back to new with this paint: Touch Up Paint: Speaker Cabinet Coating
How long will it take for my gear to be repaired?
Since each support and service case is unique, some issues can be resolved in as little as one business day, while others will take longer. Service cases requiring parts could take 4 to 7 business days in transit. We make every effort to turn around ...
I'm having a problem. How do I get service for my gear?
Please open a ticket on our support page.
Where can I buy replacement screws for my BASSBOSS grilles and amps?
Need replacement screws for your BASSBOSS Gear? Replacement screws for grilles... You can buy a lifetime supply for just ten bucks on Amazon. We recommend these: 100PCS #6 x3/4" Truss Head Self Tapping Screws Phillips Drive, Sheet Metal Wood Screws, ...
Do you sell caster wheels (casters) for BB15-MK3 and DJ18S-MK3 subs?
You can find compatible casters here. Caster: Penn Elcom 100mm / 4" Blue Swivel Braked Castor W0985-V6 Fasteners for newer BB15s: M8-1.25 x 25mm Button Head Hex Socket Cap Screws Fasteners for older BB15s: M6 x 25mm Button Head Hex Socket Cap Screws ...
Replacing protection lightbulbs in pre-2020 BASSBOSS subwoofers
If you see a light glowing inside your pre-2020 BASSBOSS subwoofer cabinets, don't panic! High-powered lamps are provided as a safety mechanism to keep the drivers alive, even if the system is being pushed really hard. Heavy-duty, ...
How do I tell MK3 Serial numbers from previous generations?
MK3 serial numbers begin with 30. All previous generations begin with 14.
Is DV12 low-level background noise with no music playing normal?
For the most part, it is normal. In louder environments, it's not noticeable. At a party or event, it won't be noticed. When high-gain electronics are connected to high-sensitivity loudspeakers, sometimes the lowest level of the amplifier's output, ...
My speaker or subwoofer is popping! Is it broken? What can I do?
Hearing a "popping" sound? You may need to update your firmware. Still having issues? Submit a ticket here for personalized support. What are other reasons I might hear this sound? Crappy speaker poles: When standard speaker poles are used, the ...