Service Articles
BASSBOSS Pre-MK3 top amp removal
Tops Amp Removal: There are 8 Allen head screws (10 on AT312 and MFLA) around the perimeter of the heat sink. Pre-2021 models have button-head screws that require a 3mm Allen key. Later models have socket-head bolts that require a 4mm Allen key. ...
BASSBOSS Warranty Info
THE BASSBOSS PROMISE :
GREAT PRODUCTS, GREAT SERVICE The BASSBOSS warranty is a fully-transferable product warranty coverage program that includes coverage of electronics, drivers and cabinets. Please contact BASSBOSS Support by raising a ticket ...
Video | No sound from speaker - simple driver testing
Amp seems to be fine, but no sound from the speaker? Having issues of no sound from a unit? Here’s how to do a basic test of the driver/woofer to see if it's causing the issue, or if the amplifier should be considered. For testing the woofer, you ...
I've got a flashing list on my Pre-MK3 Subwoofer. What does it mean?
Error codes on the pre-MK3 models assist in the diagnosis of errors. There are a wide variety of codes which can tell you more about why your amp may not be creating sound. This applies to all TLL14-XXXXX serial numbers. A PDF of this information is ...
When replacing a driver, do I need to solder the connections?
BASSBOSS always uses drivers with the push-to-release system but the other types are made and sold (see photos below - the first image is of BASSBOSS standard connectors. The second image is the type which requires this solution). If you get a ...
Where can I buy replacement power cables for BASSBOSS MK2 and MK3 Products?
Q: I need a replacement power cord! A: You can find powerCON cables for purchase here to get all your BASSBOSS tops and subs connected for any generation. For MK2 - Subwoofers and Tops Choose Edison Male for connector 1 Choose powerCON A (Blue) for ...
What speaker poles does BASSBOSS recommend?
We recommend the following poles for your BASSBOSS System. These are available at many online retailers. K&M makes the most reliable and professional poles we've found! They offer a 5-year warranty with a 10-year guarantee of availability for most ...
How do I register my BASSBOSS gear?
Please check our Support Page for product registration. Thanks for joining the BASSBOSS Family!
How do I remove drivers/swap amps/send in my BASSBOSS components for service?
We try to make products that never fail. That said, nothing in this world is perfect! If you need information on self-servicing your BASSBOSS product, we have a whole series of videos with David Lee to help. Please check out our Service Videos page ...
How do I touch up the paint on my BASSBOSS gear?
Got a scratch in your cabinet from a hard gig? You can bring your gear back to new with this paint: Touch Up Paint: Speaker Cabinet Coating
How long will it take for my gear to be repaired?
Since each support and service case is unique, some issues can be resolved in as little as one business day, while others will take longer. Service cases requiring parts could take 4 to 7 business days in transit. We make every effort to turn around ...
I'm having a problem. How do I get service for my gear?
Please open a ticket on our support page.
Where can I buy replacement screws for my BASSBOSS grilles and amps?
Need replacement screws for your BASSBOSS Gear? Replacement screws for grilles... You can buy a lifetime supply for just ten bucks on Amazon. We recommend these: 100PCS #6 x3/4" Truss Head Self Tapping Screws Phillips Drive, Sheet Metal Wood Screws, ...
Do you sell caster wheels (casters) for BB15-MK3 and DJ18S-MK3 subs?
You can find compatible casters here. Caster: Penn Elcom 100mm / 4" Blue Swivel Braked Castor W0985-V6 Fasteners for newer BB15s: M8-1.25 x 25mm Button Head Hex Socket Cap Screws Fasteners for older BB15s: M6 x 25mm Button Head Hex Socket Cap Screws ...
Replacing protection lightbulbs in pre-2020 BASSBOSS subwoofers
If you see a light glowing inside your pre-2020 BASSBOSS subwoofer cabinets, don't panic! High-powered lamps are provided as a safety mechanism to keep the drivers alive, even if the system is being pushed really hard. Heavy-duty, ...
How do I tell MK3 Serial numbers from previous generations?
MK3 serial numbers begin with 30. All previous generations begin with 14.
Is DV12 low-level background noise with no music playing normal?
For the most part, it is normal. In louder environments, it's not noticeable. At a party or event, it won't be noticed. When high-gain electronics are connected to high-sensitivity loudspeakers, sometimes the lowest level of the amplifier's output, ...
My speaker or subwoofer is popping! Is it broken? What can I do?
Hearing a "popping" sound? You may need to update your settings. Still having issues? Submit a ticket here for personalized support. What are other reasons I might hear this sound? Crappy speaker poles: When standard speaker poles are used, the ...
Recent Articles
Replacement Pole Cups for BASSBOSS Subs and Tops
This article describes where you can find replacement pole cups for your BASSBOSS loudspeaker. These include M20 (threaded) mounts, as well as cups that accept the the K&M ring lock adapters, which is what we recommend. Note that it is important to ...
Which Firmware Version is my MK3 Speaker Running?
To see which version of firmware your BASSBOSS MK3 speaker is running, connect the loudspeaker to a computer running ControlBASS and look at the version string (see the image below). The DV12 listed is running R4.04. We recommend you always keep your ...
Can I Stack ZV28s Vertically?
While the ZV28 includes interlocking feet for horizontal stacking, you can also stack your ZV28s vertically, which creates a lot of output in a small (and tall) footprint. This vertical configuration works great against a wall, or even better firing ...
PredictBASS - See Your Bass Before You Hear It
Take control of your low end with PredictBASS—BASSBOSS' powerful new 3D tool that lets you visualize and optimize subwoofer performance in any space. In this quick start guide, we walk you through the software’s most important features so you can get ...
Ground Loop Troubleshooting
Those hum noises are pretty much always created by ground loops. Noise can be generated when interconnected components don’t have the same ground resistance because the electricity will follow the path of least resistance, which may not be through ...