Service Articles
BASSBOSS Pre-MK3 top amp removal
Tops Amp Removal: There are 8 Allen head screws (10 on AT312 and MFLA) around the perimeter of the heat sink. Pre-2021 models have button-head screws that require a 3mm Allen key. Later models have socket-head bolts that require a 4mm Allen key. ...
BASSBOSS Warranty Info
In brief: Transducer/Driver: 2 years Electronics: 3 years Cabinets (defects only, does not cover wear and tear): 6 years THE BASSBOSS PROMISE :
GREAT PRODUCTS, GREAT SERVICE. The BASSBOSS warranty is a fully-transferable product warranty coverage ...
No sound from speaker - simple driver testing
Amp seems to be fine, but no sound from the speaker? Having issues of no sound from a unit? Here’s how to do a basic test of the driver/woofer to see if it's causing the issue, or if the amplifier should be considered. For testing the woofer, you ...
Change the BASSBOSS 35mm drop-in pole mount to a threaded 20mm Pole mount?
Want to replace the 35mm pole mount to a threaded 20mm Pole mount? A replacement that fits BASSBOSS speakers can be found at K&M Part Number 24116-000-55
I've got a flashing list on my Pre-MK3 Subwoofer. What does it mean?
Error codes on the pre-MK3 models assist in the diagnosis of errors. There are a wide variety of codes which can tell you more about why your amp may not be creating sound. This applies to all TLL14-XXXXX serial numbers. A PDF of this information is ...
When replacing a driver, do I need to solder the connections?
BASSBOSS always uses drivers with the push-to-release system but the other types are made and sold (see photos below - the first image is of BASSBOSS standard connectors. The second image is the type which requires this solution). If you get a ...
Where can I buy replacement power cables for BASSBOSS Products?
You can find powerCON cables for purchase here to get all your BASSBOSS tops and subs connected for any generation at Elite Core Audio. The picker allows you to choose the cable and length you need. Power cables for the MK3 - Choose a TRUE1 TOP ...
How do I register my BASSBOSS gear?
Please check our Support Page for product registration. Thanks for joining the BASSBOSS Family!
How do I remove drivers/swap amps/send in my BASSBOSS components for service?
We try to make products that never fail. That said, nothing in this world is perfect! If you need information on self-servicing your BASSBOSS product, we have a whole series of videos with David Lee to help. Please check out our Service Videos page ...
How do I touch up the paint on my BASSBOSS gear?
Got a bit of rashing from a hard gig? You can bring your gear back to new with this paint: Touch Up Paint: Speaker Cabinet Coating
How long will it take for my gear to be repaired?
Since each support and service case is unique, some issues can be resolved in as little as one business day, while others will take longer. Service cases requiring parts could take 4 to 7 business days in transit. We make every effort to turn around ...
I'm having a problem. How do I get service for my gear?
Please open a ticket on our support page.
Where can I buy replacement screws for my BASSBOSS grille, speaker, amps?
Need replacement screws for your BASSBOSS Gear? Replacement screws for grilles... You can buy a lifetime supply for just ten bucks on Amazon. üòâ We recommend these: 100PCS #6 x3/4" Truss Head Self Tapping Screws Phillips Drive, Sheet Metal Wood ...
Replacing protection lightbulbs in pre-2020 BASSBOSS subwoofers
If you see a light glowing inside your pre-2020 BASSBOSS subwoofer cabinets, don't panic! High-powered lamps are provided as a safety mechanism to keep the drivers alive, even if the system is being pushed really hard. Heavy-duty, ...
How do I tell MK3 Serial numbers from previous generations?
MK3 serial numbers begin with 30. All previous generations begin with 14.
Is DV12 low-level background noise with no music playing normal?
For the most part, it is normal. In louder environments, it's not noticeable. At a party or event, it won't be noticed. When high-gain electronics are connected to high-sensitivity loudspeakers, sometimes the lowest level of the amplifier's output, ...
My speaker or subwoofer is popping! Is it broken? What can I do?
Hearing a "popping" sound? You may need to update your firmware. Still having issues? Submit a ticket here for personalized support. What are other reasons I might hear this sound? Crappy speaker poles: When standard speaker poles are used, the ...