Apparel
How can I contact customer support? | Apparel
If you have any questions, or concerns, or need assistance, our customer support team is here to help. You can reach us via email at family@bassboss.com, or through the chat box on our website or Shopify shop during our business hours. We strive to ...
Are your products ethically sourced and manufactured? | Apparel
We are committed to ethical practices throughout our supply chain. Our team works closely with reputable manufacturers and suppliers who uphold high standards of labor practices and environmental responsibility. We prioritize transparency and ...
How do I return or exchange an item? | Apparel
If you're not completely satisfied with your purchase, you can initiate a return or exchange within 2 days of receiving your order. Please visit our Returns & Exchanges page for detailed instructions on how to proceed. Keep in mind that certain items ...
What payment methods do you accept? | Apparel
We accept various payment methods, including major credit cards (Visa, Mastercard, American Express), PayPal, and other secure payment options. Rest assured that all transactions on our website are encrypted and secure to protect your sensitive ...
Do you offer international shipping? | Apparel
Yes, we offer international shipping to many countries worldwide. Shipping rates and delivery times may vary depending on your location. During the checkout process, you can enter your address to view available shipping options and costs for your ...
Can I modify or cancel my order after it's been placed? | Apparel
Once an order has been placed, we start processing it promptly to ensure quick delivery. Therefore, modifications or cancellations may not always be possible. If you need to make changes to your order, please contact us as soon as possible, and we'll ...
How do I know what size to order? | Apparel
To ensure the perfect fit, we recommend checking the size chart provided on each product page. Our size charts offer detailed measurements to help you select the right size based on your body measurements. If you're still unsure, feel free to reach ...
What if I have additional questions about my order? | Apparel
If you have any more questions about your order, please feel free to contact us through the chat box on our website or our Shopify shop. Our dedicated support team is here to assist you with any concerns you may have, ensuring a seamless shopping ...
How can I track my order? | Apparel
After you complete the checkout process, we will send you an email confirmation. Once your order is fulfilled and shipped, we will email you tracking information. This allows you to monitor the status of your package as it makes its way to your ...
Recent Articles
Rigging and Flying Instructions for BASSBOSS Loudspeakers
Caution: This article describes the best practices for flying BASSBOSS products. Note that not all models include flypoints - models such as the DJ18S without flypoints are not intended to be flown. Be sure to follow all relevant safety guidelines in ...
Should I use end fire or cardioid?
Q: Should I use end fire or cardioid? Cardioid has better rear rejection, but at the expense of SPL and impact. Since we're almost always looking for max impact, we nearly always aim for end fire. Is this accurate? A: That’s technically accurate, but ...
Adding more BASSBOSS Tops for more SPL
Many people ask if they can increase the SPL of their BASSBOSS Tops by adding more. There are pros and cons do doing this, and due to the small wavelengths corresponding to higher frequencies that your tops produce, you often run into the dreaded ...
Sublim8 FAQ
Does the Sublim8 come with covers and a cart? Yes, the Sublim8 includes 3x transport covers (one for the sub, one for the spacer, and one for the top section) and a wheel cart for transporting. The cover features velcro to keep the top and spacer ...
SSP118 vs DJ18S - Which Is Right For Me?
BASSBOSS makes two single 18" subwoofers, the DJ18S and the SSP118 (plus the new Sublim8 system, which features an 18" Subwoofer). Naturally many people want to know the difference between these products. Many will look at the spec sheet and notice ...