Apparel
How can I contact customer support? | Apparel
If you have any questions, or concerns, or need assistance, our customer support team is here to help. You can reach us via email at family@bassboss.com, or through the chat box on our website or Shopify shop during our business hours. We strive to ...
Are your products ethically sourced and manufactured? | Apparel
We are committed to ethical practices throughout our supply chain. Our team works closely with reputable manufacturers and suppliers who uphold high standards of labor practices and environmental responsibility. We prioritize transparency and ...
How do I return or exchange an item? | Apparel
If you're not completely satisfied with your purchase, you can initiate a return or exchange within 2 days of receiving your order. Please visit our Returns & Exchanges page for detailed instructions on how to proceed. Keep in mind that certain items ...
What payment methods do you accept? | Apparel
We accept various payment methods, including major credit cards (Visa, Mastercard, American Express), PayPal, and other secure payment options. Rest assured that all transactions on our website are encrypted and secure to protect your sensitive ...
Do you offer international shipping? | Apparel
Yes, we offer international shipping to many countries worldwide. Shipping rates and delivery times may vary depending on your location. During the checkout process, you can enter your address to view available shipping options and costs for your ...
Can I modify or cancel my order after it's been placed? | Apparel
Once an order has been placed, we start processing it promptly to ensure quick delivery. Therefore, modifications or cancellations may not always be possible. If you need to make changes to your order, please contact us as soon as possible, and we'll ...
How do I know what size to order? | Apparel
To ensure the perfect fit, we recommend checking the size chart provided on each product page. Our size charts offer detailed measurements to help you select the right size based on your body measurements. If you're still unsure, feel free to reach ...
What if I have additional questions about my order? | Apparel
If you have any more questions about your order, please feel free to contact us through the chat box on our website or our Shopify shop. Our dedicated support team is here to assist you with any concerns you may have, ensuring a seamless shopping ...
How can I track my order? | Apparel
After you complete the checkout process, we will send you an email confirmation. Once your order is fulfilled and shipped, we will email you tracking information. This allows you to monitor the status of your package as it makes its way to your ...
Recent Articles
Removing and Reinstalling a MK3 Amplifier Assembly
As part of a service ticket, we may ask you to remove or replace the amplifier assembly of your BASSBOSS MK3 loudspeaker. The amplifier assembly is the part of the loudspeaker that contains the metal heatsink on the back of the speaker, usually ...
Cart and Transport Options for BASSBOSS Subwoofers
BASSBOSS subs can be heavy, and we make a variety of wheel carts to make transport easy. This article details each sub's transport option(s) as well as replacement hardware. Subwoofer Cart/Caster Description SKU Purchase Link BB15 Penn Elcom 100mm / ...
Replacement Pole Cups for BASSBOSS Subs and Tops
This article describes where you can find replacement pole cups for your BASSBOSS loudspeaker. These include M20 (threaded) mounts, as well as cups that accept the the K&M ring lock adapters, which is what we recommend. Note that it is important to ...
Which Firmware Version is my MK3 Speaker Running?
To see which version of firmware your BASSBOSS MK3 speaker is running, connect the loudspeaker to a computer running ControlBASS via a Cat5 (ethernet) cable, power on the loudspeaker, and look at the version string when it pops up (see the image ...
Can I Stack ZV28s Vertically?
While the ZV28 includes interlocking feet for horizontal stacking, you can also stack your ZV28s vertically, which creates a lot of output in a small (and tall) footprint. This vertical configuration works great against a wall, or even better firing ...