BASSBOSS LIMITED WARRANTY
Great products, great service. This Limited Warranty is given by True Lee Loudspeakers LLC, doing business as BASSBOSS, 10421 Old Manchaca Road, Suite 420, Austin, TX 78748, 855-822-7770.
It covers the original buyer and anyone they later sell or give the product to. Keep your proof of purchase. Coverage starts on the original purchase date.
Coverage at a glance
| Part | What's covered | How long |
|---|---|---|
| Drivers (transducers, woofers) | Defects in materials and workmanship | 3 years |
| Electronics (amplifiers and electronic components) | Defects in materials and workmanship | 3 years |
| Cabinets (joinery, fasteners, handles and wood) | Defects in materials and workmanship | 6 years |
What we'll do
If a covered part fails from a defect during its coverage period, we'll repair or replace it, at our option, at no charge for parts or for labor done by BASSBOSS or a service center we authorize. Replacement parts may be new or refurbished and are covered for the rest of the original coverage period.
What's not covered
- Parts meant to wear and be replaced, such as cabinet feet, grilles, and the cabinet finish or coating
- Cosmetic damage
- Damage from improper installation, misuse, neglect, abuse, accidents, or water
- Damage caused by repairs or modifications done by anyone we didn't authorize. Using another shop or other parts doesn't void the rest of your coverage. It only means we won't cover damage that work caused
- Labor by anyone other than BASSBOSS or a service center we authorize
- Shipping costs, unless we send you a shipping label
Claim coverage is determined after we review your photos or video, or inspect the returned part or product, to exclude non-covered damage.
How to make a claim
- Open a ticket at help.bassboss.com before you try any repair or ship anything. Include your serial number and a short description, photo, or video of the problem.
- Our team will troubleshoot with you first. Many issues get fixed without shipping anything.
- Most repairs are a part swap. If that's the case, we'll ship you the replacement part with step-by-step instructions. It usually takes basic hand tools and a few screws. We may ask you to send the old part back.
- If the whole product needs to come in, we'll give you a return authorization number (RMA) and packing instructions. Please don't ship without an RMA. Ship it with your proof of purchase to the address we give you, and we'll inspect it, repair or replace covered parts, and send it back.
Installing a part we send you, following our instructions, does not affect your coverage.
Limits on implied warranties and damages
Any implied warranties, including merchantability and fitness for a particular purpose, last only as long as the coverage period above. Some states don't allow limits on how long an implied warranty lasts, so this limit may not apply to you.
BASSBOSS is not responsible for incidental or consequential damages, such as lost income, rental equipment, or event costs. Some states don't allow this exclusion, so it may not apply to you.
Bought outside the US?
Contact the authorized BASSBOSS dealer or distributor you bought from. They handle warranty service in your country, and your local consumer laws apply.
Your rights
This warranty gives you specific legal rights. You may also have other rights, which vary from state to state.